Privacy Policy

Effective Date: 30 July 2025

The Clarence Valley Multicultural Festival (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, register for events, buy tickets, or engage with us in any way.

By using our website or providing your personal information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, postal address, age group, and payment details when you purchase tickets, register as a performer/vendor/volunteer, or contact us.
Non‑Identifiable Information: Browser type, device information, IP address, and pages visited on our site, collected through cookies and analytics tools.
Media Submissions: Photos or videos you submit to us for the gallery or promotional purposes (with your consent).

2. How We Use Your Information

We may use your information to:

Process ticket purchases, registrations, and payments.
Communicate important festival updates and event information.
Send marketing emails (only if you have opted in).
Respond to your questions or requests.
Improve our website and visitor experience.
Meet our legal and regulatory obligations.

3. Sharing Your Information

We will never sell or rent your personal information. We may share your details only in the following situations:

Service Providers: With trusted third‑party providers who assist us with payment processing, ticketing, email services, and website hosting.
Legal Requirements: If required by law, court order, or government regulation.
Festival Partners: With your consent, to connect you with cultural partners or opportunities related to your registration.

4. Cookies & Analytics

Our website uses cookies to improve your browsing experience and Google Analytics to understand visitor behaviour. You can choose to disable cookies in your browser, but this may affect site functionality.

5. Data Security

We take reasonable steps to protect your information from loss, misuse, and unauthorised access. Online payments are processed through secure, encrypted gateways.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to your information.
Withdraw consent for marketing communications at any time.
Request that we delete your personal information (subject to legal requirements).

7. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third‑party sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Clarence Valley Multicultural Festival
📧 Email: [email protected]
📞 Phone: 0428422913
📮 Mailing Address: Clarence Valley, NSW 2460, Australia